AFTER SALES SERVICE PROGRAM
Karlville, known for our innovative converting and packaging machinery offering, is proud to offer our Global After Sales Service Program. Our mission is to offer our customers excellent after sales support beyond their expectations.
Our goals for the program;
- Quick Technical Support Response.
- Consistent & “Among the Best” Training Methodology.
- Quality Service Processes.
In terms of warranty, our All Inclusive Machine Warranty is among the best in Industry. The standard one year warranty includes parts, mechanical & electrical, as well as labor and travel expenses. No questions asked, we back up our name and machines. Welcome to upgrade to a 2 or 3 year program, inquire to learn more about extending your warranty.
In terms of machine supply and geography, we have 8 product Lines and 3 Geographical Regions. Our service centers are based in USA, Swiss, France and Taiwan. We match the technical resources based on customer needs based on location, type of machine and timing. We have a multilingual customer service and technical staff is available to help you solve your machine issues and is able to communicate in English, Spanish, French, German, Italian, Portuguese, and Mandarin. Thank you for your business and look forward to serving your needs.
Retrofits & Upgrades
We offer a variety of Retrofits and Upgrades to make your equipment more efficient and tailored to your needs. This process can be made even if your machinery is not new. Take advantage of this options! Learn which retrofits and upgrades are available by visiting each machine page on the main toolbar.
Spare Parts
Karlville maintains an in-house inventory of the most commonly required repair and replacement parts in strategic locations: Miami, USA, and Lyon, France. We guarantee the expedited delivery of spare parts with the maximum quality and reliability to any part of the world thanks to the department’s autonomy.
Preventive Maintenance
Karlville offers custom-made maintenance to satisfy your machine needs. Also, we can provide our customers with comprehensive parts and maintenance packages to maintain efficiency and longevity of your equipment. Please contact your customer service manager for more details.
Training
Karlville offers comprehensive training packages to ensure the smooth transition of the newly installed machinery. We encourage that all stakeholders involved in our customers' companies are involved, including sales, graphic design, pre-press, warehouse, and logistics staff.
Retrofits & Upgrades
We offer a variety of Retrofits and Upgrades to make your equipment more efficient and tailored to your needs. This process can be made even if your machinery is not new. Take advantage of this options! Learn which retrofits and upgrades are available by visiting each machine page on the main toolbar.
Learn MoreSpare Parts
Karlville maintains an in-house inventory of the most commonly required repair and replacement parts in strategic locations: Miami, USA, and Lyon, France. We guarantee the expedited delivery of spare parts with the maximum quality and reliability to any part of the world thanks to the department’s autonomy.
Preventive Maintenance
Karlville offers custom-made maintenance to satisfy your machine needs. Also, we can provide our customers with comprehensive parts and maintenance packages to maintain efficiency and longevity of your equipment. Please contact your customer service manager for more details.
Contact Us For More InformationTraining
Karlville offers comprehensive training packages to ensure the smooth transition of the newly installed machinery. We encourage that all stakeholders involved in our customers' companies are involved, including sales, graphic design, pre-press, warehouse, and logistics staff.
Learn MoreContact Technical Support
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North & South Americasupport@karlville.com -
Europe • Middle East • Africasupport@karlville.com
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Asia • Pacific • Indiasupport@karlville.com
